Now That is a Great Question!

Now That is a Great Question! 

“By doubting we are led to question, by questioning we arrive at the truth.”
 --Peter Abelard, French Philosopher 

We learn early in life the key to success is having the right answer. Once you have the right answer, the question is often dismissed. But as we become leaders, the reverse is true – asking great questions is critical to make sure we get the right answer. The art of asking effective questions requires us to clarify, reframe, and promote action.

 Let me tell you a personal story. I had a physical with my doctor years ago and he asked me about the prescriptions I was using. We went through my medications and he documented his chart. The session was about to end and he paused and asked – “what type of inhaler are you using?” I had been using an over the counter medication, not a prescription. He clarified my situation by reframing the question “you are still using your inhaler, right?” and put me on the right track.

CLARIFY 
Leaders need to provide clarity in a world of disorder. We can feel pressure to keep things moving along and making decisions without the necessary critical thinking. Asking the following questions can promote clarity: What is the problem we are trying to fix? Let me see if I understand; there was no problem until ___? What is the best use of our time right now? What else do you need to consider? Leaders define reality before rushing to a solution.

REFRAME 
Questions are a beginning not an end. Effective leaders carefully listen to the question and often realize there is a better question available. For example, next time you are asked “what do you do” at an event try reframing the question to “what would you like to know about me?” Their response will tell you about their needs and interests – a better response than highlighting your resume.

PROMOTE ACTION 
Once you understand reality and reframe questions to get the information you need, the next step is promoting a successful outcome.

Consider asking the following questions:

• How will you measure success? 
• What happens next? 
• Who will do what by when? 
• What do you need from me? 

Set up a successful ending by building accountability and support. The next time you ask a question, or respond to a question, use your critical thinking skills to make your next move. Clarify the situation, reframe questions to determine true needs, and focus on success. Be prepared to respond to “that’s a great question!”

Todd